Virtual agents are nothing but agents or computer programs capable of interacting with humans; it can differ from chatbots to other advanced systems eg. Siri, Cortana & Alexa. Virtual agents are widely being used for customer support, service and smart home managers. These agents can perform intelligent conversation, can respond to queries and work 24/7.Decision Management:
Integrated into various corporate applications to assist and execute the automated decision, decision management helps increase profit in the business. Businesses use automated decision making to make a better and information-driven decision. Organizations use it to manage their employee, supplier and customer interaction to enhance operational decisions. The firms using software to aid in their decision-making process includes Banking, Insurance and financial sectors.Speech Recognition:
Speech recognition is increasingly used by mobile phones, voice response systems and applications. It transcribes and transforms human speech into a format useful for computer applications. It allows the application/program which uses it to convert human language and phrases into data Sample vendors like NICE, Nuance Communications, OpenText, Verint Systems. It does the transcription and transformation of human speech into a form that can be easily understood by computers. Speech recognition can be used for voice dialling, voice search, call routing, voice search, and speech-to-text processing.Conclusion:
Today, AI has spawned varied technologies of which some are tested and some are recent. These are the five latest technologies that are altering the very landscape of AI. AI techniques have experienced a revival following the concurrent advances in computer power, large amounts of data, and theoretical understanding. AI techniques have become in the technological industry, helping them solve many problems.
Jaidev Chatanat is a thought leader in the space of marketing intelligence, customer service and digital transformation. He has been an advocate for applying the right digital transformative strategies and techniques for many decades for fortune 500 companies.
He is reachable for consultation on firstname.lastname@example.org