The client is a healthcare conglomerate with 10 hospitals in various cities in India. They have online and offline queries from an average of a thousand customers a day.
They wanted to streamline customer interactions both offline and online; queries they receive in order to generate good patient line up and solve issues resulting in better NPS (Net Promoter Score) The client needed a very secure and cloud-based CRM that would efficiently manage the relationship and bundle of data that they needed to forecast the types of issues that the patients raise post-care.
Configuration and Deployment timeline - 1 Months Study, 2 Months Deployment, 2 Months Transition Time to Go Live - 3 Months from Contract
SignOn helped in reorienting the focus towards meeting the needs of the patients. This client used the CRM to focus solely on streamlining the customer interaction to build a better relationship with the patients. They used the SignOn tool to come up with the following resolutions: