Hospitality company improved the overall user experience of the patient by 33% with a customized web and mobile portal

Hospitality
24 February 2020
#Hospitality #Mobileapplication #Android #IOS #SEO

About Client

A large Hospitality chain with hotels and resorts present all over India. They have their resorts and hotels spread across India and provide services to their customers with the goal of increasing customer satisfaction and engagement.

Problem statement

The client wanted to expand and grow the business by leveraging technology into it. They wanted a platform where the customers could do the booking from anywhere to any of the hotels and resorts that they are opting for. They wanted an a-class booking platform where the UX is feature rich and user friendly.

Solution

SignOn created a portal that is very interactive and helps the customers to book hotels and rooms in the desired location.

  • SignOn worked on a web and mobile portal that supports both android and IOS.This solution was built on a Wordpress CMS and is the ultimate choice for any web application. This is also integrated with SEO tools to optimize the ranking of the portal. This is stated with various features like interface for all customers, admins,agents and hotel administration

Configuration and Deployment timeline - 3 Months Study, 3 Months Deployment, 2 Months Transition Time to Go Live - 6 Months from Contract

Results

  • Improvement in overall experience of the customers by 33%
  • Bookings increased at 38%

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