An Insurance company with at least 300 employees out of which 80 people handle customer relations. They specialise in medical and general insurance of individuals.
Due to various reasons, Insurance companies found it hard to handle consumer grievances. They wanted to tackle the problems before the customers even wanted to express any sort of dissatisfaction with the product or services they have been using.
A couple of suggestions were made for this problem, but what stood out the most is using our Customer Relationship management system.
We integrated the following for a better understanding of customer satisfaction:
Configuration and Deployment timeline - 2 Months Study, 3 Months Deployment, 2 Months Transition Time to Go Live- 5 Months from Contract
SignOn ran advanced analytics and automation across the products to get what is needed. The data was leveraged from different sources and actionable insights at any given point of decision.