Retail company improved Conversion by 30% using Omnichannel -Live Chat

Retail
2 February 2020
#Digitalmarketing #SignOnLeadz #Retail #Omnichannel

About Client

A Retail company is a worldwide retail outlet of premium clothing with over hundred branches in India. Their focus is on men’s casual and formal wear. They are looking into expanding their market in Asia for a positive business growth.

Problem statement

With different segments of customers, it was challenging to understand the behavioural and transactional profiles.

  • Less chance of customer engagement and lack of visitor insights
  • Increasing traffic in the website but not resulting in real conversion
  • Website abandonment, bounce rate was high

Solutions

Configuration and Deployment timeline

Results

With the new insights, the retail company excelled in over powering the hindrances caused using the SignOn tool (SignOn LMS). The following were the outcomes of the project:

15%

There was a 15% increase in online conversions

40%

Increase in the engagement of customers demonstrated by the reduction in bounce rate of 40%

30%

Improved time spent on page increased by 30%

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