This retail company is one of the top retail companies in India. They offer a range of apparel and accessories and more for men, women and kids ranging from shirts, pants, dress, bags and much more. The company operates around various stores and outlets across the country.
The retailing company wanted to boost their conversions rates (the percentage of their website visitors making purchases on their store) and also increase the profit margin significantly. This was because they were not able to retain customers since the customer loyalty programs were under-performing, which had only few sign-ups and low customer engagement.
SignOn introduced them to SignOn Members to ensure that customer engagement and satisfaction is kept on the brink of everything else. The tool helped them achieve:
Configuration and Deployment timeline- 2 Months Study, 4 Months Deployment, 2 Month Transition Time to Go Live- 6 Months from Contract